We are very proud of the consistently high feedback that we receive from delegates. We monitor it very carefully and all feedback, both comments and scoring, is fed into our monitoring system. This alerts us, even if everything is good, to any unexpected change so that we can investigate and take immediate action.
Since we started operating this monitoring system we have averaged 98% Good or Excellent (and mostly Excellent) across all feedback items for every course and every trainer beginning with our very first retirement workshop in 2004. That's a track record few can come close to.
In addition we receive thousands of effusive comments which are also recored in our monitoring system. We have analysed them and they fall into 10 broad categories shown below together with just a few examples of what people actually say:
A day well spent
‘Thoroughly worthwhile’. ‘More value than expected’. ‘Everything I’d hoped for’. ‘Tremendous value to me’. ‘Most useful course I have attended in 32 years’……
Lots of ideas and food for thought
‘Lots to think about’. ‘Made me ask questions I didn’t expect to ask’
‘Discovered things I didn’t know’. ‘Aspects I hadn’t thought about’. ‘Helpful and insightful’. ‘Thought provoking’….
Made to think
‘It made me really think about retirement’. ‘Made me think about retirement in a positive way’. ‘Made me think and reassured me’.
‘Thought the cards were brilliant’. ‘Opened up my mind to positives’
Comprehensive and learnt a lot
‘Approached all aspects of retirement’. ‘Good insight into pitfalls’.
‘Much more rounded view now’. ‘Learnt a great deal in a short time’
‘Provided new ways of looking at retirement’….
Reassured and optimistic
‘Energised and more prepared’. ‘More positive about the future’. ‘Calmer’. ‘Reassured me’. ‘Not so daunting’. ‘Helped me to cope’. ‘More peace of mind’. ‘Now see how exciting retirement can be’…..
Now ready to retire
“Now confident to retire ASAP’. Can’t wait to get going’. Helped me tremendously in my decision about retirement’. ‘Thought retirement was sooo scary, not any more’. ‘More confident – can’t wait to retire’.
Arrived dubious, left very impressed. Thank you.’ ‘More useful than I anticipated. Will sing its praises to my HR dept’. ‘I was reluctant to attend but I’m glad I did’. ‘I felt it opened my eyes to the future’…
Structure for planning
‘A helpful structure to underpin the decisions I need to make’. ‘Have ideas and action plans to help me organise myself’. ‘Given me a kick start in planning – not such an elephant task now’…..
Good to do it together
‘Helped us think together’. ‘Analysis tools very useful for my partner’ ‘Framework for discussion together’. ‘A more positive approach to my husband’s retirement’. ‘Strategies to cope with him in retirement’
Relaxed and enjoyable
‘Enjoyed it immensely’. ‘Had feared it would be too high brow – much more fun than I anticipated’. ‘Thoroughly enjoyed it having arrived with a bit of an attitude’. Friendly and engaged everyone’…
After our retirement courses it doesn't stop there either! We offer a whole range of on-going assistance to help make the most of retirement in practice. Delegates have access to our ‘Making the most of retirement’ programme, a combination of free and chargeable services that complement the workshops.
If you would like to find out more, just complete the enquiry form and we will email you details along with the specification of our courses.